One of our clients is a medical care centre NovaVita. The company was doing a great job providing high-quality medical treatment, various analysis spectrum, diagnostics and curing patients. The weak point was a bad presentation and image that the center had in the digital world. To regenerate NovaVita’s positioning, we suggested developing a presentable professional website that could implement different functions and services within it, plus have a touchy interface at the same time.
Here are some of the functions/features that were developed according to NovaVita requirements and needs.
The company had a simple paper documentation flow. There were special administrative staff that was dealing with the doctors’ working schedule and was registering patients, accepting the inquiries via phone calls, controlling periodic clinic’s visits and passing the annual medical examinations that are provided by legislation. Sometimes there were force-majeure situations with doctors’ working schedule and diagnostics cabinets.
We’ve developed the electronic documentation flow system, all patients data was transferred into the digital format, all diseases histories were standardized and digitized to make the working process easier and more convenient. Our team has also created a differing levels of access for various medical personnel. An “operating schedule” for doctors and diagnostic labs have also been automated.
Each patient now can be registered into the clinics via the website. Such personal account allows keeping all appointments with a doctor in one place, saving and checking the history of visits, analysis storage, etc. There is no need for a patient to remember all this information and bring lots of paper, prescriptions, various blanks to the doctor’s appointment. They always have it all available, stored and classified in their own personal account.
Keep in touch with your doctor in charge
In case there is no possibility for a patient to have a real face-to-face appointment with their doctor in charge, the direct messaging is the best solution. With the help of the online chat a patient can ask any question and get a consultation that will save time and have the same quality service as an actual appointment.
All documentation flow is electronic
No need to store all little notes, analysis, prescriptions or releases. All patients’ medical data is automatically classified and stored to his personal account. Medical support staff helps with all the details, updates, visit requests, etc.
Choose the doctor you like
All information regarding education, professional skills, work experience, achieved certificates about each doctor who is working in NovaVita can be viewed on the clinic’s site. Each patient can also read the comments from other patients about a certain care provider and make their own choice.
NovaVita iOS and Android apps bring new possibilities to patients. Notifications will keep a patient informed about all the latest updates in the clinics, send personal reminders about visits, analisis time, etc. No need to worry, call the clinic or wait in line. The apps will help patients save their time and operate with data more effectively.
With the help of transferring all paper documentation flow into the digital format plus creating special system for storing, classifying and operating patient's personal data, developing an operating schedule work technique and providing backup support we’ve managed to unload the clinic’s workflow, make it simpler, secure, effective and less time and labour force consuming.